Terms of Service

1.1 This website, palatelabs.ai (the "Website"), is operated by Palate AI Ltd, a company registered in England and Wales under company number 16392993, trading as Palate Labs ("Palate Labs", "we", "us", "our").

1.2 Our registered address is 9a Crosswall, London EC3N 2JY.

1.3 You can contact us at hello@palatelabs.ai.

2.1 These terms of service ("Terms"), together with any documents expressly incorporated by reference, govern your access to and use of this Website.

2.2 These Terms apply to all visitors and users of the Website. By accessing this Website, you confirm that you accept these Terms and agree to comply with them.

2.3 We may update these Terms at any time. We will post the updated Terms on this page with a revised "Last updated" date. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms. We recommend you check this page periodically.

3.1 This Website is provided for informational purposes about Palate Labs and to enable enquiries to be submitted to us. It does not constitute an offer to provide services.

3.2 We reserve the right to modify, suspend, or discontinue the Website or any part of it at any time without notice. We will not be liable to you or to any third party for any modification, suspension, or discontinuation.

3.3 We do not warrant that the Website, or any content on it, will always be available or uninterrupted. We may suspend or restrict access for operational or maintenance reasons.

4.1 By using this Website, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement under the laws of England and Wales.

4.2 If you are accessing this Website on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

5.1 All content on this Website, including without limitation text, graphics, logos, images, photographs, videos, software, source code, and the selection and arrangement thereof (collectively, "Content"), is owned by or licensed to Palate AI Ltd and is protected by the laws of England and Wales and applicable international intellectual property laws.

5.2 Palate Labs and all related names, logos, product and service names, designs, and slogans are trademarks of Palate AI Ltd. You must not use such marks without our prior written permission.

5.3 We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal or internal business informational purposes only. This licence does not include the right to:

1. reproduce, distribute, or create derivative works from any Content;
2. use any Content for commercial purposes without our prior written consent;
3. remove or alter any copyright, trademark, or other proprietary notices;
4. frame or mirror any Content on this Website without our prior written consent.

5.4 Any use of the Website or its Content outside the scope of this licence is strictly prohibited and may constitute an infringement of our intellectual property rights.

6.1 You agree not to use this Website for any purpose that is unlawful or prohibited by these Terms. In particular, you agree not to:

1. use the Website in any way that violates any applicable local, national, or international law or regulation;
2. transmit any unsolicited or unauthorised advertising or promotional material;
3. engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website;
4. use any automated tool, robot, spider, or scraper to access, harvest, or collect data from the Website without our prior written consent;
5. attempt to gain unauthorised access to any part of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website;
6. attack the Website via a denial-of-service attack or a distributed denial-of-service attack;
7. introduce any viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other malicious or harmful programs or code;
8. transmit any material that is defamatory, obscene, offensive, hateful, or otherwise objectionable;
9. misrepresent your identity or affiliation with any person or organisation when submitting an enquiry.

7.1 This Website may contain links to third-party websites, resources, and services that are not owned or controlled by Palate Labs. These links are provided for your information and convenience only.

7.2 We have no control over the content, privacy policies, or practices of any third-party websites and accept no responsibility for them. The inclusion of any link does not imply endorsement by Palate Labs of the linked website or its operators.

7.3 We recommend that you review the terms and privacy policies of any third-party websites you visit.

8.1 If you submit an enquiry through our contact form or by email, you confirm that:

1. all information you provide is accurate, current, and complete;
2. you have the authority to provide such information and to make the enquiry on behalf of any organisation you represent;
3. we may process your personal data in accordance with our Privacy and Cookie Policy.

8.2 Submission of an enquiry does not create any contractual relationship, obligation, or commitment between you and Palate Labs and does not constitute an offer to provide services.

8.3 We will use reasonable endeavours to respond to enquiries promptly. We do not guarantee that we will respond to every enquiry received.

9.1 This Website and all Content are provided on an "as is" and "as available" basis without any representations or warranties of any kind, either express or implied.

9.2 To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including without limitation:

1. any warranty that the Website will meet your requirements or be available on an uninterrupted, secure, or error-free basis;
2. any warranty as to the accuracy, reliability, completeness, timeliness, or suitability of any Content;
3. any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

9.3 The Content on this Website is provided for general information purposes only and does not constitute professional, legal, financial, or investment advice. You should not rely on it as a substitute for professional advice tailored to your specific circumstances.

10.1 Nothing in these Terms shall limit or exclude our liability for:

1. death or personal injury caused by our negligence;
2. fraud or fraudulent misrepresentation; or
3. any other liability that cannot be excluded or limited under the laws of England and Wales.

10.2 Subject to clause 10.1, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for:

1. any loss of profits, sales, business, or revenue;
2. any loss of business opportunity or anticipated savings;
3. any loss of goodwill or reputation;
4. any indirect, special, incidental, consequential, or punitive loss; or
5. any loss arising from your inability to access or use the Website,

even if we have been advised of the possibility of such loss.

10.3 Subject to clauses 10.1 and 10.2, our total aggregate liability to you in connection with these Terms or the Website, however arising, shall not exceed one hundred pounds sterling (£100).

11.1 You agree to indemnify, defend, and hold harmless Palate AI Ltd and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

1. your access to or use of the Website;
2. your breach of these Terms;
3. any content or information you submit through the Website; or
4. your violation of any law or the rights of any third party.

12.1 We are committed to protecting your personal data. Any personal data you provide through this Website will be processed in accordance with our Privacy and Cookie Policy, which is incorporated into these Terms by reference.

12.2 By using this Website, you confirm that you have read and understood our Privacy and Cookie Policy.

13.1 We will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including without limitation acts of God, fire, flood, storm, war, terrorism, civil unrest, epidemics, pandemics, industrial disputes, or interruption of power or telecommunications services.

14.1 We reserve the right to change, update, or remove any Content on the Website at any time and without notice.

14.2 The Content on this Website may be out of date at any given time, and we are under no obligation to update it.

15.1 These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.

16.1 Entire agreement. These Terms constitute the entire agreement between you and Palate AI Ltd in relation to your use of this Website and supersede all prior agreements, representations, and understandings.

16.2 Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, it shall be modified to the minimum extent necessary to make it valid. If modification is not possible, the provision shall be deleted. Any modification or deletion shall not affect the validity and enforceability of the remaining provisions.

16.3 Waiver. No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.

16.4 No partnership or agency. Nothing in these Terms creates or implies a partnership, agency, employment relationship, or joint venture between you and Palate AI Ltd.

16.5 Third-party rights. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.

16.6 Assignment. We may assign or transfer our rights and obligations under these Terms at any time without notice. You may not assign your rights or obligations under these Terms without our prior written consent.

For any questions, concerns, or complaints regarding these Terms, please contact us at: